GlamRush2U – Item Non-Delivery Policy

Item Non-Delivery Policy

At GlamRush2U, maintaining a high standard of service is essential to our reputation and customer satisfaction. This policy outlines the protocol and consequences in the event a GlamRusher (Driver) forgets to deliver an ordered item to a customer and fails to attempt a re-delivery.

Policy Requirements:

1. Immediate Notification  

If a GlamRusher realizes they have failed to deliver an ordered item, it is their responsibility to contact GlamRush2U Customer Service immediately at 1.833.GOT.GR2U or contactus@glamrush2u.com. This step ensures prompt communication and helps mitigate customer inconvenience.

2. Resolution Measures  

Upon notification, the GlamRusher will be required to follow instructions provided by GlamRush2U Customer Service, which may include delivering the item to the customer as soon as possible.

Measures for Item Non-Delivery: 

1. Recommend re-deliver attempt immediately
2. Schedule a time to re-deliver
3. Attempt to return item, in accordance with store policy
4. If unable to return, earnings deduction is possible to cover cost of item.

Consequences for Non-Compliance:

Failure to deliver the item and to notify GlamRush2U Customer Service of the error will result in the following consequences:

1. Paycheck Deduction  

The cost of the undelivered item will be deducted from the GlamRusher’s paycheck, unless reimbursement is provided in a timely manner.

Expectations for Professional Conduct:

GlamRush2U drivers are held to high standards of accountability and professionalism. Adherence to this policy is mandatory, as it ensures the quality of service our customers deserve. Non-compliance threatens both customer trust and the integrity of our operations and will not be tolerated.

By adhering to these guidelines, GlamRushers play a vital role in sustaining the reliability and responsiveness that define GlamRush2U’s industry reputation.

Need Further Help?

Our GlamRush2U Customer Experience Team is ready to assist you every step of the way. Call us at 1.833.GOT.GR2U, available daily from 9 a.m. to 9 p.m. ET.

At GlamRush2U, every delivery is more than a drop-off; it’s a tailored experience designed with your convenience and lifestyle in mind. Effortless, elegant, and exactly how it should be.