GlamRush2U Driver Key Performance Indicators
On-Time Percentage
- This stat measures how often you deliver within the customer’s preferred time window. Every delivery made within the scheduled timeframe is considered on time. Aim for an on-time percentage of 90% or higher.
- Delivering earlier in the time window can elevate the customer experience and showcase your reliability.
Pro Tip: When starting out, account for extra time to familiarize yourself with store layouts for smoother pickups.
Formula: On-Time Percentage = (Number of On-Time Deliveries / Total Deliveries) × 100
Completion Percentage
- This percentage tracks the orders you’ve successfully completed versus those you’ve claimed. For example, if you’ve claimed 10 orders and completed 9, your completion rate is 90%.
- A high completion rate signals trustworthiness, reliability, and commitment to exceptional service.
Note: Dropping an order from a paired or batch offer impacts your completion rate just once, not for each individual order in that batch.
Formula: Completion Percentage = (Number of Completed Orders / Number of Claimed Orders) × 100
Reliability Percentage
- This stat reflects how many orders you may have dropped within the hour leading up to, or during, the delivery window. Keeping a Reliability % of 90% or higher is essential for maintaining active status on the platform.
- GlamRush2U understands unexpected circumstances arise. For this reason, one dropped offer in your last 50 will be automatically forgiven.
Formula: Reliability Percentage = [(Total Orders - Dropped Orders) / Total Orders] × 100
Keep in Mind: Multiple dropped offers close to or during the delivery window impacts both platform trust and customer satisfaction, so aim to avoid last-minute cancellations.